Houston Plumbing, Heating and Cooling named Carrier Factory Authorized Dealer
Houston Plumbing, Heating and Cooling has earned its accreditation as a Carrier Factory Authorized Dealer in Illinois. This endorsement program was designed by Carrier Corporation promote the best of the best, providing a distinction in the marketplace that will reward those dealers for their drive and determination – for carrying forth the vision and values exemplified by Willis Carrier – and for launching Carrier into a second century of leadership.
The Factory Authorized Dealer distinction communicates to the consumers a dealer who embodies excellence – who delivers on the promise day in and day out. It focuses on delivering real service – improving customer satisfaction with the Carrier brand by diligently evaluating and improving business practices at all levels. It represents a set of standards and integrity the dealer honors and the consumer will trust. Owner Randy Houston “As a Factory Authorized Dealer, being able to offer a 100% satisfaction guarantee, backed by Carrier, will provide all Houston’s clients with peace of mind knowing that the industry leading equipment is being installed or serviced by industry leading NATE certified technicians.”
Houston’s insist on continuous education and training programs for all its employees. The company takes advantage of numerous training courses offered by Carrier as well as other organizations and their own in house training. Every dealership in the Factor Authorized Dealer program at Carrier must demonstrate its commitment to ongoing education as well as an established track record of superior customer service.
Fewer than five percent of dealerships nationwide are able to meet the rigorous standards required of a Carrier Factory Authorized Dealer.
Randy Houston, took over the business from his father, Gene Houston, in 1983. LF Peterson originally started the business in 1917. Houston’s has been a Carrier dealer for over 35 years.
For more information about Houston Plumbing, Heating, and Cooling please call 1-800-379-2165. Show us this article and receive thirty-five dollars towards any service call/tune-up. For more information about the Carrier Factory Authorized Dealer program, or Carrier heating and cooling systems, please call 1-800-CARRIER or visit www.carrier.com